What is FeatureOS?

Feedback Boards

Your FeatureOS account offers the best-ever feedback boards that your customers will love. Now, you can collect product feedback from your customers or internal teams, or just to jot down your ideas. The best part? You control every aspect of the feedback board, from the design, to privacy, to custom forms. You are in control.

Your FeatureOS account also works with many (like m.a.n.y) of your existing tools you use at work. The list includes Slack, Jira, Salesforce, GitHub, Figma, and more. If you are not using one of these services, you can build your custom integrations on FeatureOS using our engineering-friendly APIs.

“

FeatureOS has evolved so much. Today, I call FeatureOS "the customer experience stack with depth.", because there are so many features that are invisible which made so many customers move from other platforms to FeatureOS as well.

“

One more thing: Our customers (hundreds of them) have called FeatureOS the feedback and customer experience platform with the most thought-out features with depth. There are so many small features and toggles that make it so much more than just a feedback board, and that our friend, is our secret sauce.

Product Roadmaps

Your work should not go unnoticed. You can now showcase your product roadmap (even privately) to your customers, your investors, your teams, and more. Your customers and other stakeholders will now know exactly what you are working on (only the ones you share with), and when it will be released.

The fact that you can choose to build your own roadmap, or tie it to your feedback boards to populate your roadmap, is a game changer. Saves you hours worth of effort, and time, which is money. You can even embed your roadmap on your website, or within your product with our embeddable widgets.

One more thing: Your roadmaps can also be populated automatically with FeatureOS integrations integrations. Again, you are in control of what others see.

Release Notes Tool

You work so hard to build and release new features. Your work should not go unnoticed. FeatureOS Release Notes (aka Changelogs) is a great way to do just that.

When you are ready to announce a new features or an update, you flip open your FeatureOS account, and start writing what you are releasing. Once done, either hit that beautifully crafted publish button, or schedule it for a later date.

When you publish your release note, it is automatically distributed to your customers via email, notification via widgets, and even on a hosted changelogs page made just for you.

One more thing: When you are releasing a feature that existed on your FeatureOS account, your changelog is automatically populated with the feature's details, cutting down the time you need to spend on writing the changelog. No more trouble of trying to remember the details of the feature you just built.

Forms & Surveys

You now released a new feature via your FeatureOS release notes. Now, you need to know how your feature is working out for your customers. This is where FeatureOS Forms and Surveys come in.

You can create a survey or a form to collect feedback from your customers about the feature you just released. You can even convert the survey responses into feedback posts, and link them to your roadmap, and even publish them in your changelog.

If you are not sure what type of form or survey to send, choose from our library of templates, or build your own from scratch. And just hit that beautiful publish button, and let the customer responses roll in, giving you more data points to make better decisions, and even (sometimes) brag to your team about how your customers love the feature you all just built.

One more thing: When you are burried in thousands of form responses, you can treat your responses dashboard literally into a spreadsheet. You can slide, dice, move around, and color code responses with your own conditions. Heck, you can even summarize and group similar responses into a single response. The responses are yours to take.

Self-service Help Center

FeatureOS help center (aka knowledge base) is literally known magic, which works every time customers starts using it. FeatureOS self-service help center is built like a tank, like the most reliable search engine that your customers (and our grandparents) already know how to use.

When your csutomers land on your knowledge base, they are presented with a beautiful search bar which is powered by our custom search engine which works around your content. When they hit that search button (or press the return key), they are shown a summarized result with links, resources, and other rich elements which will help them get to the right answer.

In some cases where your customers are unable to find an answer, you will know what they search for, what they are looking for, and you can address their pain points directly with a new article or via chat with your customers.

One more thing: When a feedback post is submitted or viewed, they are shown the most relevant articles from your knowledge base. This cuts down your time on support tickets (saves time and money), and helps your customers get to the right answer faster.

Integrations & APIs

Integrations. The central part of FeatureOS is our integrations. Every integration that you see FeatureOS integrations page has been carefully crafted with so many requests from our customers over the years. The iterations and improvements we have made to the integrations have been a game changer for our customers, and especially you since you will start with the most capable integrations system ever built in our category.

We literally maxed our all the APIs other platforms provide to give you the best experience with our integrations. There are so many integrations we are working as everyday as well, and it only keeps getting better.

One more thing: When you are releasing a feature that existed on your FeatureOS account, your changelog is automatically populated with the feature's details, cutting down the time you need to spend on writing the changelog. No more trouble of trying to remember the details of the feature you just built.