FeatureOS Blog

FeatureOS Blog

Build insanely great products with FeatureOS.

The Smarter Way to Build a Self-Service Knowledge Base (Without Juggling 5 Tools)
Sathi Banerjee · Jul 18, 2025
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The Smarter Way to Build a Self-Service Knowledge Base (Without Juggling 5 Tools)

Why SaaS Teams Need More Than Just a Knowledge Base in 2025

Canny Pricing 2025: Cost Breakdown, Growth Limits & a Better Alternative
Sathi Banerjee · Jul 9, 2025
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Canny Pricing 2025: Cost Breakdown, Growth Limits & a Better Alternative

Learn how tracked-user pricing holds back product growth and how there's a better way to scale without the cost

Customer Survey vs Feedback Board: What They Are and When to Use Them
Sathi Banerjee · Jul 2, 2025
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Customer Survey vs Feedback Board: What They Are and When to Use Them

Learn the key differences, best use cases, and how growing product teams use both to collect and act on customer feedback.

Customer satisfaction survey form: Turn Every Customer Survey Responses Into Feedback Insight
Sathi Banerjee · Jun 20, 2025
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Customer satisfaction survey form: Turn Every Customer Survey Responses Into Feedback Insight

Learn why product-led teams are moving beyond generalised form builders to drive product strategy through connected, purpose-built feedback workflows.

FeatureOS: The Smarter Featurebase Alternative
Sathi Banerjee · Jun 11, 2025
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FeatureOS: The Smarter Featurebase Alternative

Explore the benefits of FeatureOS as a superior alternative to Featurebase in customer feedback management. Read more to find out why it stands out!

What is Product Service Management? Complete 2025 Guide
Sathi Banerjee · May 24, 2025
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What is Product Service Management? Complete 2025 Guide

Discover how aligning product delivery with service and feedback creates better customer experiences and drives product success.

We moved out of PlanetScale. Here's how and why
Varun Raj · Apr 9, 2025
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We moved out of PlanetScale. Here's how and why

Why we decided to self-host our database server, and move out of PlanetScale. The process, expense, and PlanetScale dark patterns explained.

Reducing Support Tickets with AI-powered Ticket Deflectors
Karthik Kamalakannan · Feb 14, 2025
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Reducing Support Tickets with AI-powered Ticket Deflectors

How to cut down support tickets using AI-powered deflection tools.

Optimize Your Help Knowledge Base for AI
Karthik Kamalakannan · Feb 13, 2025
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Optimize Your Help Knowledge Base for AI

Make your knowledge base AI-ready to improve support and reduce tickets.

Writing Exceptional Knowledge Base Articles: Ultimate Guide
Karthik Kamalakannan · Feb 13, 2025
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Writing Exceptional Knowledge Base Articles: Ultimate Guide

Learn how to write great knowledge base articles that help users and improve your SEO. All the tips you need to write great help center articles.

Introducing AI Chat for Product Teams
Karthik Kamalakannan · Feb 13, 2025
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Introducing AI Chat for Product Teams

FeatureOS AI Chat helps you query your product data instantly using natural language.

A Product Manager's Guide to Announcing New Features
Karthik Kamalakannan · Feb 3, 2025
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A Product Manager's Guide to Announcing New Features

How to effectively announce new features and boost user adoption.

Product Service Management: Complete Guide [2024 Definition & Examples]
Karthik Kamalakannan · Dec 4, 2024
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Product Service Management: Complete Guide [2024 Definition & Examples]

Learn what Product Service Management is and how it’s different from regular product management.

Is Your Knowledge Base a Black Hole for Customer Time?
Swathy Ravi · Jul 11, 2024
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Is Your Knowledge Base a Black Hole for Customer Time?

Stop overwhelming users with cluttered knowledge bases—organize and guide them better.

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