Fullstory

Fullstory is an intuitive digital experience analytics platform that provides both qualitative and quantitative insights into how users interact with your product. By integrating Fullstory with FeatureOS, you can connect customer feedback to actual user sessions and understand the full context behind every request or issue.

Instead of guessing what a customer meant when they submitted feedback, your team can replay the exact experience inside Fullstory. This gives developers and product managers the clarity they need to resolve issues faster and build features with confidence. Check our help article →

Getting Started with Fullstory + FeatureOS

1. In FeatureOS: Navigate to Dashboard → Organization Settings.
2. Toggle to Integrations → scroll to Fullstory.
3. In Fullstory: Log into your Fullstory account and go to Settings → Data Capture and Privacy → Data capture → Capture data by domain → Add domain.
4. Find your Fullstory Org ID under Settings → Data Capture and Privacy → Fullstory Setup (it’s embedded in the snippet).
5. Copy your Fullstory app ID and paste it into FeatureOS → click Update.

Once complete, your FeatureOS feedback will be automatically enriched with Fullstory context, and you’ll be able to monitor user experiences directly in your Fullstory dashboard.

Why This Helps

• Product managers get the “why” behind every request with direct user session insights.
• Developers save time by replaying the exact steps leading to a bug or issue.
• Teams prioritize smarter by seeing both feedback trends and actual user behavior.