Freshchat

When customers are sharing feedback, they often have questions, need clarification, or simply want to talk to someone from your team in real-time. That’s where Freshchat comes in.

By integrating Freshchat as a chat widget inside your FeatureOS feedback portal, you make it easy for customers to reach you instantly. No more switching between tools or waiting for email replies, users can get answers right where they’re submitting their ideas and requests. Check our help article →

How Freshchat Works with FeatureOS

• Install your Freshchat Web Chat widget by pasting your Chat ID into FeatureOS integrations.
• Once set up, the Freshchat widget appears directly in your feedback portal.
• Customers can chat with your team without leaving the portal, creating a smooth experience.

This means your users don’t just leave feedback and walk away, they can ask clarifying questions, follow up on ideas, or get help immediately.

Why It’s Helpful for Teams

• Real-time engagement: Build stronger relationships by being present right when customers need you.
• Reduce feedback gaps: Customers can clarify their requests instantly instead of leaving vague notes.
• Better support experience: Users don’t have to hunt for a support email or external chat window—it’s all inside the feedback portal.