Komo Technologies

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With FeatureOS, Komo turns engagement feedback into a clearer roadmap.

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Komo is a customer engagement platform — an Engagement OS — that lets brands launch interactive, gamified experiences and loyalty journeys across channels in minutes, without writing code. With 55+ games, competitions, instant wins, and interactive content formats, Komo helps marketers capture rich zero and first-party data while keeping audiences engaged from the first touchpoint to long-term loyalty. FeatureOS gives Komo a structured way to listen to this fast-moving market and connect product decisions to what customers and partners are asking for.
Komo Technologies Testimonial

" Building a new product brings endless feedback. A key CS skill is filtering the valuable insights. We used FeatureOS to streamline this: CSMs assess impact before requests hit the backlog. Result: less noise for product, clearer priorities, and customers who feel heard. "

- Louis Docherty, Director, Customer Success - APAC , Komo Technologies

Komo Technologies's context

Komo is used by brands across retail, sports, media, hospitality, consumer goods, and live events to run fan and customer engagement at scale. Campaigns span QR codes, mobile, in-stadium screens, broadcast integrations, and microsites, often running across multiple markets and partners at once.

That breadth means feedback comes from many places: marketers, customer success teams, agencies, and global partners all surface ideas for new game mechanics, data capture options, loyalty features, integrations, and reporting improvements. Signals were strong, but scattered.

As the platform evolved into an Engagement OS with modules like interactive content, customer intelligence, loyalty, and an AI co-pilot, the volume and complexity of requests kept growing. Komo needed a single place where this feedback could be captured, qualified, and connected to a clear roadmap.

Why FeatureOS

FeatureOS gives Komo one system to centralize product feedback from customers, CSMs, and partners. Requests can be grouped by vertical, campaign type, module (Interactive Content, Loyalty, Surveys, etc.), and impact, so product teams see where demand is strongest instead of wading through unstructured threads.

Customer success teams assess and enrich requests before they hit the backlog, adding context about account size, usage, and goals. This reduces noise for product and turns raw feedback into actionable insights that map cleanly onto Komo’s Engagement OS strategy.

With a public-facing view of what's under consideration, in progress, and shipped, Komo can show customers how their input influences the platform. Combined with integrations into their delivery tools, this helps close the loop: ideas come in through FeatureOS, are prioritized against real usage and data, and then move into implementation with traceability back to the original need.

The result is a tighter feedback loop between the brands using Komo and the teams building it — supporting faster iteration on interactive experiences, stronger engagement outcomes, and richer data for everyone involved.

10,000 requests. One roadmap.

You're ready to ship. We're ready to help. Stop managing the noise and start building your future.